ATU Ludwigshafen - Mundenheim

(Translated by Google) Very good 👍🏻 👌 👍🏻 (Original) Sehr gut 👍🏻 👌 👍🏻

(Translated by Google) Everything went smoothly and the repair was quick! I highly recommend it! 👍🏼 (Original) Alles einwandfrei und schnelle Reparatur! Kann ich nur weiterempfehlen! 👍🏼

(Translated by Google) I was there for the first time and I am very satisfied. I got a car battery and was given super friendly advice so that you can't go wrong. I would gladly go there again. (Original) Ich war zum ersten Mal da und bin sehr zufrieden habe da eine Auto Batterie geholt und wurde super freundlich beraten so das man nichts falsch machen kann fahre da gern wieder hin

(Translated by Google) You can't miss a worker like Gökan. I've never been so satisfied. I would come back again and again to have my car glass repaired. (Original) So einen Arbeiter wie Gökan sollte man sich nicht entgehen lassen. So zufrieden war ich noch nie. Würde immer wieder kommen, um mein Autoglas zu reparieren.

(Translated by Google) I'm extremely satisfied with the service at ATU Mundenheim! One employee in particular (a very friendly man with several tattoos) has consistently impressed me – he's very competent, helpful, and customer-oriented. You can tell he knows his stuff and is passionate about his job. Thank you so much for the consistently reliable and friendly advice – highly recommended! 👏 (Original) Ich bin super zufrieden mit dem Service bei ATU Mundenheim! Besonders ein Mitarbeiter (ein sehr freundlicher Mann mit mehreren Tattoos) ist mir jedes Mal positiv aufgefallen – sehr kompetent, hilfsbereit und kundenorientiert. Man merkt einfach, dass er Ahnung hat und seinen Job mit Herz macht. Vielen Dank für die immer zuverlässige und freundliche Beratung – absolute Empfehlung! 👏

(Translated by Google) Not a great selection... hatcszaek has declined. (Original) Keine große Auswahl... hatcszaek nachgelassen.

(Translated by Google) I went to a garage to have my tires changed. I asked if they had winter or all-season tires in stock. They said they had four all-weather tires, and we made an appointment for the next day. Each tire cost €117, so €468 plus mounting and tax. Okay, we made the appointment for the next day. Up to this point, everything was fine. Five hours later, they called me and said there was a system error and they only had three in stock. Okay, maybe someone can make a mistake, but when three tires arrived in stock and nobody complained, they usually have two or four. If the staff didn't notice three tires were ordered, then for safety reasons, I can't have my tires mounted at that garage. If the quality of the tires mounted is the same as the quality of the stock and logistics, I could have an accident after the mounting. They only had three tires in stock and rescheduled my appointment for another day. They didn't have any tires from other manufacturers and said goodbye on the phone. For €550 I can find another garage that can do a good job. I was a good customer of ATU, now they've lost a customer. Bye. (Original) Ich habe nach Werkstatt zum Reifenwechsel gefahren. Ich habe gefragt, ob sie Winterreifen oder Ganzjahresreifen ins lager haben. Sie haben gesagt, sie hätten 4 Allwetter Reifen ins Lager, und wir vereinbarten einen Termin für den nächsten Tag. Jede Reifen kostet 117e, 468e plus Montage und Steuer. Gut wir haben das Termin für dem nächste tag gemacht. Bis hier war alles gut. 5 Stunden später haben mich angerufen und haben gesagt ist ein Fehler in der System und nur haben 3 ins Lager. Ja gut zu bestellen, vielleicht kann jemand einen Fehler machen, aber wann 3 reifen in Lager kommen und niemand hat gemeckert normalerweiser sind 2 oder 4, wann die Mitarbeiter konnten nicht merken 3 reifen ist Falls bestellt dann aus Sicherheitsgründen kann ich meine Reifen nicht in dieser Werkstatt montieren lassen. Wenn aus Reifen Montage haben gleiche Qualität als Lager und Logistik ich kann ein Unfall haben nach der Montage. Sie hatten nur 3 Reifen ins Lager und haben meinen Termin auf einen anderen Tag verschoben. Sie hatten keine Reifen von andere Hersteller und am Telefon sagen Ciao. Für 550e ich kann andere Werkstatt finden wo können ein gut arbeit machen. Ich war ein gute kunde von ATU, jetzt haben ein kunde verloren. Ciao.

(Translated by Google) They can't even read an order. (Original) Saftladen nicht mal auftrag lesen können

I would like to share my experience with these guys. They are very unprofessional. Initially they gave a very unrealistic estimate of changing clutch slave and master cylinder which resulted in 2 weeks of negotiations between them and car stayed there for 3 weeks. The actual drama started when I went to pick up the car. During the change of cylinders they unplugged some wirings. Which when they plugged again didn’t went well and parking sensor and cruise control stopped working. When I asked the Chef he told me to go to workshop where Herr Föster is the head. Instead of checking the car wiring before returning the car he asked his colleague and he did some OBD scans and told me that this is existing problem and we didn’t cause it as they didn’t touch any electrical parts which was a complete lie. Even if it was unintentional lie he should’ve checked with his mechanic if it he touched wirings or not. I checked with 3 different AI models and they all pointed to the same wiring issue but he lied to me and told me they didn’t touch any electrical connections. They initially refused to acknowledge that it was there mistake and Herr Tschan told me to check with Herr Föster, who didn’t listen to me and was rude and told me to get an appointment. Herr Tschan was kind enough and gave me appointment for next day. Today they fixed it. The problem is they don’t acknowledge their mistakes and don’t listen to customer or customer feedback. As soon as you start talking they start countering instead of listening carefully or completely ignore you like you are an idiot who is wasting time of some Einsteins. With this attitude I would never recommend someone this Workshop ever.