ATU Saarbrücken - Malstatt

(Translated by Google) On Saturday, September 3, 2022, I made an appointment for a wheel alignment. Naturally, I presented the vehicle registration document. The car is five years old, and I didn't expect any adjustments to be necessary. It's routine work for ATU, as only the TÜV (German vehicle inspection agency) requires this documentation (a suspension modification, 3.5 cm higher and higher axle loads). My appointment was on Monday at 5:15 PM. I dropped the car off at 4:30 PM. The employee checked the information, we discussed whether I could pick up the car earlier (the workshop certainly wasn't busy), and no, I was told to come back shortly before 7:00 PM. So, about a 2.5-hour walk in 30°C heat. Nevertheless, I arrived at ATU at 6:25 PM. The car was ready, I went into the office, and a young man informed me that they had no data for this car. Only up to 2012. They hadn't even bothered to call me. Let alone contacting Isuzu to obtain the data. A truly poor showing. Therefore, complaining to the foreman or manager was pointless. I don't think I'll ever set foot in ATU again. PS: It would have cost approximately €105. A considerable price for a job that took less than an hour. (Original) Am Samstag, den 3.9.2022 mache ich einen Termin für eine Spureinstellung. Selbstverständlich lege ich den Fzg-Schein vor. Das Auto ist 5 Jahre alt und ich erwarte keinerlei Nachstellarbeiten. Eine Routinearbeit für ATU, da nur der TÜV diesen Nachweis benötigt (Eine Fahrwerksänderung, 3,5cm höher und höhere Achslasten). Mein Termin ist montags um 17:15. Ich gebe das Auto bereits um 16:30 ab. Der Kollege prüft die Angaben, wir unterhalten uns, ob ich das Auto nicht doch früher abholen könne (Die Werkstatt war sicher nicht ausgelastet) und nein, kurz vor 19:00 soll ich kommen. Also ca. 2:15h bei 30 °C spazieren gehen. Dennoch stehe ich um 18:25 vor den Türen von ATU. Auto steht bereit, ich gehe ins Büro und ein junger Mann offeriert mir, dass sie für dieses Auto keine Daten hätten. Nur bis 2012. Man hatte es tatsächlich nicht einmal fertiggebracht, mich telefonisch zu informieren. Geschweige denn, Isuzu zu kontaktieren, um die Daten einzuholen. Ein äußerst schwaches Bild. Daher hat sich eine Reklamation bei dem Meister oder Geschäftsführer erübrigt. Ich denke nicht, dass ich jemals wieder einen Fuß in die Tür von ATU setze. PS Ca. 105€ hätte es gekostet. Ein beachtlicher Preis für eine Arbeit <1h.

(Translated by Google) I strongly advise against going there. The reception was disrespectful, the service took an indefinite amount of time—it was supposed to take two hours for a tire change, but it lasted much longer—and on top of that, the prices are outrageous! ☹️☹️☹️ (Original) Je déconseille fortement, accueil irrespectueux, durée de service indéterminée c’était prévu pour deux heures pour changement de pneus mais cela a duré beaucoup plus longtemps et en plus les prix sont a couper le souffle ☹️☹️☹️

(Translated by Google) Underground (Original) Unterirdisch

I repair my car at this workshop, and they sent me a discount to do TÜV with them because it was time for me to do it. I went there to do an appointment, and I went there on the appointment date and time (10:00) and the worker told me my car will be ready by 13:00 on that day. And when I went there at the given time my car was at the exact place I parked in the morning. And the reason was the person to do it didn't come on time and so I should wait for sometime. After 20 minutes I went to the person who took my car in the morning to give me my key because I can't waiting anymore, and I was given the key by that young man I met in the morning without saying anything to me. Either apologising for spoiling my day and wasting my time. And I was really surprised. But I will book another appointment elsewhere to do my TÜV. Thank you.

(Translated by Google) Nobody knew anything about it, I waited 4 hours for nothing, the only one who was competent was the workshop master (Original) Keiner wusste von garnix bescheid hab 4std umsonst gewartet der einzige der kompetent war war der Werkstatt Meister