ATU Freiburg - Haslach

(Translated by Google) Super friendly staff. The other branch could learn a thing or two from them. Thank you so much! (Original) Super freundliches Personal.Da kann sich die andere Filiale ein Beispiel nehmen. Vielen lieben Dank

(Translated by Google) I scheduled an appointment with ATU headquarters for a service call. The day before the appointment, I received a call informing me that the necessary parts were not in stock at the branch and could not be ordered. However, they were in stock at another branch. I was asked to call that branch and inquire whether I could keep the appointment there. That's not what good service looks like. There are many ways to tell a customer you're not interested. How about getting the parts to the branch I had booked? Or rescheduling the appointment to the other branch and contacting the customer? (Original) Für einen Auftrag habe ich mit der ATU-Zentrale einen Termin vereinbart. Am Tag vor dem Termin bekam ich einen Anruf, die benötigten Teile wären in der Filiale nicht vorrätig und könnten auch nicht bestellt werden. Aber in der anderen Filiale wären die Teile vorrätig. Ich möge doch dort anrufen und nachfragen, ob ich den vereinbarten Termin auch dort wahrnehmen könnte. Guter Service sieht anders aus. Man kann Kunden auch auf viele Arten sagen, dass man kein Interesse hat. Wie wäre es gewesen, die Teile in die gebuchte Filiale zu holen? Oder den Termin in die andere Filiale zu verlegen und sich damit beim Kunden zu melden?

(Translated by Google) I had an appointment to change the battery on November 4, 2025 at 12:30. The car was supposed to be picked up at 2:00 PM. I arrived 9 minutes early and the lady I gave the car key to arrogantly told me on the bill that it was not yet 2:00 PM. After a 10-minute walk through the store, I did not pick up the car because it had not even been taken to the workshop. The car was taken to the workshop after the time I was supposed to pick it up and was finished at 3:00 PM, so an hour late. I am extremely disappointed and if there were 0 stars, you would get those. I think the labor I had to pay is pointless since I stayed after 2:00 PM. The employees are a disgrace! After another hour, an employee told me that the person who was supposed to change my battery was sick. Why would I care about this since I was paying a bill, which is not exactly small. My question is how come your employees didn't know that the person who was supposed to change my battery was sick when I handed over the car but only when I came to pick it up? Your employees are arrogant and forget that they are there because of us, the customers. I ask why I pay the money, if I have to wait after the pick-up time to have my battery changed? If I had been late, I would probably have missed the appointment. At your company, fairness is equal to 0. (Original) Am avut o programare pentru schimbarea bateriei in data de 4 noiembrie 2025 la ora 12:30. Mașina trebuia ridicată la ora 14. Am ajuns cu 9 minute mai devreme iar doamna căruia i-am dat cheia mașinii mi-a arătat aroganta pe factură că încă nu este ora 14. După o plimbare de 10 minute prin magazin ridicarea mașinii nu am făcut-o deoarece nici nu fusese dusă în atelier. Mașina a fost dusă în atelier după ora la care eu ar fi trebuit să o ridic și a fost terminată la ora 15:00, deci cu o întârziere de o oră. Sunt extrem de dezamăgită și dacă ar exista 0 stele pe acelea le-ați primi. Consider că manopera pe care a trebuit să o plătesc nu își are rost din moment ce eu am stat dupa ora 14. Angajații sunt o rușine ! După înca o oră un angajat mi-a spus că cel care trebuie să-mi schimbe bateria este bolnav De ce mă interesa pe mine asta din moment ce eu plătesc o factură, care nu este tocmai mica. Întrebarea mea este cum de angajații dumneavoastră nu știau că cel care trebuia să-mi schimbe bateria este bolnav când am predat mașina ci numai în momentul când am ajuns să o ridic? Angajații dumneavoastră sunt aroganți și uita că datorită nouă,clientilor sunt acolo.Întreb pentru ce plătesc banii , dacă trebuie să aștept după ora de ridicare sa mi se schimbe bateria? Dacă eu aș fi întârziat probabil că aș fi pierdut programarea. La firma dumneavoastră corectitudinea este egală cu 0.

(Translated by Google) Rude, incompetent, and expensive…. (Original) Unhöflich inkompetent und teuer….

(Translated by Google) Unreachable. After 10 seconds on hold, the call is simply terminated. (Original) Nicht zu erreichen. Nach 10 Sekunden in der Warteschlange wird das Telefonat einfach beendet.

(Translated by Google) I booked an oil change online – €120 all-inclusive. I confirmed by phone and asked if everything was ready, as the appointment was in the morning. When I arrived, I was presented with a bill for €160. Luckily, this happened before they even started the job. I argued with them for a long time and finally left because they didn't understand the problem. Unfortunately, the staff were very unfriendly and clueless. I had my oil changed at another garage without any issues. Never again ATU. I've also had a very bad experience at their Zähringen location. (Original) Ich habe Online eine Öl-Wechsel gebucht - 120€ all inklusive. Telefonisch bestätigt und nachgefragt, ob alles vor Ort ist, da der Termin Vormittags war. Vor Ort wurde mir eine 160€ Rechnung hingelegt. Zum Glück vor dem durchführen. Lange mit denen diskutiert und am Ende gegangen, weil Sie es nicht geblickt haben. Leider sehr unfreundliches Personal die keine Ahnung haben. Öl-Wechsel bei einer anderen Werkstatt ohne Probleme gemacht. Nie wieder ATU. Auch schon in Zähringen sehr schlechte Erfahrung gemacht.

(Translated by Google) I was there today with a problem with my car. I went in and politely said good morning and asked if someone could just take a quick look at my car today or tomorrow. This man immediately said, with an arrogant attitude, "No, no time, not tomorrow either." He didn't ask a colleague or see if I could schedule an appointment; he was simply "No, no time." He saw my car's license plate number. I'm a foreigner, and that was the problem. He was racist and unfriendly! Never again! A bad experience, definitely. (Original) Ich war heute da mit eine Problem bei Auto ,ich bin rein und freundlich Guten Morgen Und gefragt ob kann jemand nur schauen kurz bei meine Auto ,heute oder morgen diese Mann sofort mit arogante Nase hoch war direkt nein keine Zeit morgen auch nicht ….er hat nicht gefragt Kollege oder in eine Plane Termin zu schauen er war direkt “nein keine Zeit “ er hat gesehen meine KZ von Auto ich bin Auslander das war der Problem ,eine rasiste und unfreundliche!Nie wieder da p schlechte Erfahrung klar dort

(Translated by Google) Unfortunately, I will never know the quality of the workshop, because the behavior of the burly man at reception towards my wife – "...how should I know, do I have a crystal ball..." in response to a polite question – was absolutely abysmal. (Original) Wie die Qualität der Werkstatt ist, werde ich leider nicht mehr erfahren, denn die Qualität des Benehmens des kräftigen Mannes an der Annahme gegenüber meiner Frau "...woher soll ich das wissen, habe ich eine Glaskugel.." auf eine höfliche Frage.....absolut unterirdisch.

(Translated by Google) Beware! Order and pay online, but in-store pickup is not possible. You would then have to pay twice, and nobody seemed to care. (Original) Aufpassen! Online bestellen und bezahlt, Abholung vor Ort nicht möglich. Müssten dann doppelt zahlen und niemand fühlte sich zuständig